Frequently asked questions
Find answers about shopping, delivery, payments, selling and earning with Jese.
Shopping on Jese
What is Jese?
Jese is a multi-merchant marketplace where you can buy products from Zimbabwean vendors and arrange delivery or collection in one place.
Do I need an account to shop?
You can browse without an account. Signing in lets you keep your basket, save delivery addresses and view your order history.
Can I order from more than one merchant?
Yes. Jese supports products from multiple merchants in one marketplace and shows the applicable order and delivery details during checkout.
Where can I see my orders?
Sign in, open your username menu and choose My orders. You can also use the Track button in the main navigation.
Payments and pricing
Which currencies does Jese support?
Prices can be displayed in USD and ZWG. ZWG amounts use the exchange rate currently published by Jese.
How do I pay for an order?
Available payment instructions are shown during checkout. Follow the wallet instructions and use the unique payment reference attached to your order.
Why can the final total differ from product prices?
Your total can include delivery charges and service charges, and may also reflect eligible discounts or coupons.
Delivery and collection
Where does Jese deliver?
Delivery availability is based on the active coverage areas shown when you add an address or check out.
How are delivery fees calculated?
Delivery charges depend on the destination, order details and the delivery service available for that order. The fee is shown before you confirm checkout.
How do I track an order?
Select Track in the navigation. Signed-in customers can also open My orders from the username menu and select an order for its latest status.
Can I collect my order myself?
Self-pickup may be offered when it is available for the order. The available delivery method is shown during checkout.
Merchants and delivery partners
How do I become a merchant?
Create an account, add the merchant mode and complete the vendor application. Jese reviews the application and required business documents before approval.
Can I manage more than one role with one account?
Yes. Your Jese account can have multiple modes. Use the mode switcher in the top navigation to move between the modes available to you.
How do fleet owners join?
Choose the delivery-provider mode, complete the application and submit the requested business and fleet information for review.
Referrals and influencers
How does the referral partner programme work?
Apply for referral partner mode. After approval, you receive a referral link you can share with prospective vendors.
When are referral rewards earned?
The configured reward is split into two equal payments: one when the referred vendor is approved and one after that vendor completes their first delivered order.
How are referral rewards paid?
Rewards are sent to a verified Smile Cash number after the applicable safety window. Add and verify your number from the referral dashboard.
How do social media influencers join?
Add influencer mode, complete your creator profile and submit it for review. Approved influencers can use the tools available in their creator workspace.
Accounts and security
How do I verify my account?
After registration, use the activation code or verification link sent to your registered contact details, then sign in.
What if I forget my password?
Open the login page, select Forgot password and follow the reset instructions sent to your registered account.
Where can I update my details?
Sign in, open the username dropdown in the top navigation and choose My account.